Return and Refund Policy

You have 30 days from when your package arrives to submit a contact form for a full refund or re-ship.

Defected Product

Should any glass or merchandise arrive broken or defective, a re-ship of that item or a refund will be issued. 

**Proof pictures will be required

Refunds & Returns

Full refunds will be given to those who wish to return an undamaged product, at no extra cost.

 

POLICY EXCEPTIONS

The following is non-refundable:

  • Gift Cards

  • Graphic Design Services

  • Custom Products

  • Items purchased on clearance

The Process

  1. To begin the return/refund process, click here or the button at the bottom of the instructions to fill out a contact form.

  2. Enter your info, an email address we can reach you at, and select return & refund as the issue.

  3. If a product was damaged upon arrival, upload a picture in the allowed area.

  4. Click submit and somebody will be in touch about how to return the item and receive a refund or re-ship.

  • Once the item is back in our possession and passes our damage inspection, a full refund will be issued.

  • Processing time varies depending on payment method, bank card provider, shipping location, and the time it takes for the return item to arrive.

Image by Christian Wiediger

graphic designer
glass blower
clothing manufacturer